At Bowliing.com, your satisfaction is our priority. While we stand behind the quality of our products, we understand that returns may occasionally be necessary. Therefore, we’ve created a return and refund policy that is fair, clear, and easy to follow.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • Your return must be initiated within 30 days of the delivery date.
  • You must include the original receipt or proof of purchase.

If these conditions are not met, we may not be able to accept the return.

Non-Returnable Items

Please note that certain items are non-returnable, including but not limited to:

  • Custom-drilled bowling balls
  • Clearance or final sale items
  • Gift cards
  • Personalized or customized products

These items are excluded unless they arrive damaged or defective.

How to Start a Return

To initiate a return:

  1. Contact our Customer Support Team with your order number.
  2. Our team will respond within 1–2 business days with return instructions.
  3. Carefully pack the item, including all original packaging and documentation.
  4. Ship the item to the return address provided in our response.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–7 business days for the refund to appear on your account, depending on your bank or card issuer.

In cases where the return is due to our error (wrong item, defective product), we will cover return shipping costs.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately. Please include photos of the item and packaging so we can resolve the issue promptly.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. First, check your bank account again.
  2. Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [info@bowliing.com].

Final Notes

We value your business and want to make sure you’re completely satisfied. Our return process is designed to be as smooth as possible, but if you ever have questions, our team is always ready to help.